I am a seasoned IT consultant, project manager, technical trainer engaging in partnership with clients, to establish their best practices for Service Management (ITSM and ITIL) and Information Security, to enhance their existing business processes and manage end-to-end integrated system implementations to meet their overall business objectives.
After majoring in Computer Science & Technology, and several years of IT experience thereafter, I have taken on varying challenging responsibilities including pre-sales and professional services. Over the years, in order to support great product brands and clients, I have devised business-process templates, implementation strategies and managed project teams, both in North America and during international assignments.
With a 360° view and solid experience, I have broadened my expertise as a digital marketing consultant, supporting customers with B2C and B2B initiatives. I maintain a customer-driven approach where service quality and timely service delivery are some of the the key success factors for the overall success of the projects.
| SERVICES | SKILLS |
|---|---|
| Project / Program Management | Leadership, Organization, Planning, Scheduling and Execution |
| Cloud Computing | Solutions Architect & Implementation |
| ITIL – ITSM Services | Service Delivery & Business Processes |
| Regulatory & Security Compliance | Gap Analysis – ISO 27001, 9001, HIPPA, PCI-DSS |
| Product Management | Contact Center Solutions, Application Design, B2B and B2C deployments |
| Database Support | MSFT SQL – Oracle – MySQL |
| Technical Training & Documentation | Programming – Base OS (Windows & Linux)- MSFT Office Suite |
My team and myself specializes in delivering customized in-company or online training for individual customers. We do plan to run webinars in near future, focused on IT domain. Although most of the training packages are customized to suit client’s business and skills requirements; the topics where we can contribute most include:
- IT Service Management
- Information Security
- IT Governance
- Information Security Risk Management
- Business Continuity
- Disaster Recovery
- Cloud Computing
- IVR Applications Design & Development (Avaya and Cisco UC)
- Project Management
- Microsoft Office365 Applications Suite
Drop us a message clicking on the Contact link from the Menu above and schedule time to discuss your near term and short term skills requirements for your staff. We will work with you closely to prepare a tangible matrix for your on-going training requirements.
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